bet3in Privacy Policy

bet3in ("we", "us", "our") is the operator of the online betting and casino platform available at https://bet3in.app. We are committed to protecting the personal data of every individual who interacts with our platform, and we take our data protection responsibilities seriously.

This Privacy Policy sets out in clear, plain English the categories of personal data we collect from players and visitors, the purposes for which that data is processed, the legal bases that justify such processing, the third parties with whom data may be shared, and the rights available to you as a data subject. This Policy should be read alongside the bet3in Terms & Conditions, which govern the overall relationship between you and the platform.

If you have any questions about this Policy or about how your personal data is handled, you may contact the bet3in data team at any time using the contact details provided in Section 15 of this document.

bet3in collects personal data in several distinct categories depending on the nature of your interaction with the platform. The table below summarises the primary categories of data we collect and specific examples within each category.

We do not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, political opinions, or biometric data) unless you voluntarily provide such information in the context of a responsible gaming self-assessment or a support communication. Where such data is provided, it will be treated with the highest degree of confidentiality and will not be used for any purpose beyond supporting your wellbeing on the platform.

3.1 Directly from You

The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact support, participate in a promotion, or update your account settings. This includes the identity, contact, and financial data described in Section 2.

3.2 Automatically

When you visit or use the bet3in platform, certain technical and usage data is collected automatically by our servers and analytics systems. This includes your IP address, device identifiers, session duration, pages visited, and interaction events. This data is collected through server logs, cookies, and similar tracking technologies described further in Section 7.

3.3 From Third Parties

In certain circumstances, bet3in receives personal data about you from trusted third parties, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks) who confirm transaction details, mobile numbers, and account ownership in connection with deposits and withdrawals.
• Identity verification providers who assist bet3in in confirming the authenticity of identification documents during KYC processes.
• Fraud prevention and anti-money laundering (AML) screening services that flag individuals or accounts associated with known fraud patterns or watchlists.
• Publicly available sources such as electoral registers, company registries, or sanctions lists, where relevant to compliance obligations.

bet3in uses the personal data it collects for the following purposes. We do not use your data for any purpose that is incompatible with the original reason for collection without first obtaining your explicit consent.

• Account creation and management: To register your account, verify your identity, maintain accurate account records, and communicate account-related updates.
• Service delivery: To process bets, settle winnings, execute deposits and withdrawals, and deliver the full range of sportsbook, casino, slots, crash game, and VIP features on the platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct as defined in the bet3in Terms & Conditions.
• Legal and regulatory compliance: To meet KYC, AML, and record-keeping obligations under applicable international online gaming standards and internal compliance policies.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, to apply deposit limits or self-exclusions requested by players, and to provide appropriate support and interventions.
• Customer support: To respond to enquiries, investigate disputes, process complaints, and maintain records of communications for quality assurance.
• Marketing and promotions: Where you have opted in to marketing communications, to send you information about new promotions, bonus offers, and platform updates. You may withdraw consent at any time by contacting support.
• Platform improvement: To analyse usage patterns, identify technical issues, improve game offerings, and optimise the user experience for players across Bangladesh including those in Dhaka, Chittagong, Sylhet, and other major cities.

bet3in processes personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:

1. Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, bet settlement, and payment processing.
2. Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and record-keeping mandates.
3. Legitimate interests: Processing necessary for bet3in's legitimate business interests where those interests are not overridden by your rights and freedoms — including fraud prevention, platform security, business analytics, and responsible gaming monitoring.
4. Consent: Processing based on your freely given, specific, and informed consent — principally for direct marketing communications. You retain the right to withdraw consent at any time, and withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

bet3in does not sell, rent, or trade your personal data to third-party marketing companies. Data is shared only in the limited circumstances described below, and always subject to appropriate contractual data protection obligations:

6.1 Service Providers

We share data with carefully selected third-party service providers who process data on our behalf to support platform operations. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), identity verification providers, cloud hosting providers, fraud detection services, and customer support platform vendors. All such providers are bound by data processing agreements requiring them to handle data securely and solely for the specified purpose.

6.2 Legal and Regulatory Authorities

bet3in may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bet3in, its players, or the public. Such disclosures will always be limited to the minimum data necessary to satisfy the legal obligation.

6.3 Business Transfers

In the event that bet3in undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, the receiving entity will be required to honour the commitments made in this Privacy Policy. Affected players will be notified in advance of any material change to how their data is processed.

6.4 With Your Consent

Beyond the categories described above, bet3in will share your personal data with third parties only where you have given your explicit prior consent to that specific disclosure.

bet3in uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain session security, and analyse how players interact with our services. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without preventing core platform functionality.
• Functional cookies: Used to remember your preferences such as preferred language, display settings, and recent game selections, so you do not need to re-enter these choices on each visit.
• Analytics cookies: Used to collect anonymised or aggregated data about how visitors use the platform, which pages are visited most frequently, and where technical errors occur. This information helps us improve the platform experience for all players.
• Fraud prevention cookies: Used to detect unusual patterns in device or session behaviour that may indicate fraudulent activity or unauthorised account access attempts.

By using the bet3in platform, you consent to the use of cookies as described above. You may manage or disable non-essential cookies through your browser settings; however, please be aware that disabling certain cookies may impair your ability to use some features of the platform. bet3in does not use third-party advertising or retargeting cookies.

bet3in implements a multi-layered security framework to protect your personal and financial data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the bet3in platform.
• Encryption of sensitive data at rest, including financial records and identity documents, using industry-standard encryption protocols.
• Strict role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data.
• Regular internal and third-party security audits and penetration testing of the platform infrastructure.
• Intrusion detection and continuous monitoring systems that flag anomalous access patterns in real time.
• Secure, access-controlled storage environments for KYC documents with defined retention periods.

While bet3in takes all reasonable and commercially practicable steps to safeguard your data, no system connected to the internet can be guaranteed to be entirely impenetrable. In the event of a data breach that poses a material risk to your rights and freedoms, bet3in will notify affected players without undue delay and will take immediate remedial action.

bet3in retains personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and internal compliance obligations. The general retention principles we apply are as follows:

• Account data and betting history: Retained for the lifetime of your account and for a minimum of five years following permanent account closure, in line with standard AML record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five years following the date of the transaction.
• Support communications: Retained for three years from the date of the last communication in a given support thread, unless the communication relates to a formal dispute, in which case it is retained for five years.
• Technical and usage data: Typically retained in identifiable form for 12 months, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus three years after withdrawal of consent.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identified or identifiable individual.

As a data subject, you hold a number of rights in relation to your personal data. bet3in is committed to facilitating the exercise of these rights in a timely and transparent manner. Your rights are summarised below:

To exercise any of the above rights, please submit a written request to [email protected]. bet3in will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case you will be informed of the extension and the reason for it. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive, in which case a reasonable fee may apply.

The bet3in platform is strictly intended for individuals who are 18 years of age or older. bet3in does not knowingly collect, process, or retain personal data from individuals under the age of 18. Age verification is a mandatory component of the registration and KYC process, and bet3in employs automated and manual checks to identify and prevent underage access.

If bet3in becomes aware that personal data has been inadvertently collected from an individual under the age of 18, that data will be permanently deleted as quickly as reasonably practicable, the associated account will be closed, and any funds held in that account will be handled in accordance with the bet3in Terms & Conditions and applicable legal requirements.

If you are a parent or guardian and believe that your child has accessed or registered on the bet3in platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

bet3in operates as an international online betting platform and, as a result, personal data may be processed on servers or by service providers located outside Bangladesh. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, bet3in will implement appropriate safeguards to ensure your data remains protected to the standard described in this Policy.

Such safeguards may include contractual clauses that impose data protection obligations on the recipient, the use of certified processors who adhere to internationally recognised security standards, and technical controls such as end-to-end encryption that protect data in transit across jurisdictional boundaries.

By using the bet3in platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred internationally as described in this section. You retain all rights over your data regardless of where it is processed, and you may contact bet3in at any time to obtain further information about the specific safeguards in place for any international transfer.

The bet3in platform may contain references to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers deliver game content within the bet3in platform environment, their own privacy practices are governed by their respective privacy policies and are outside the scope of this document.

bet3in is not responsible for the privacy practices, content, or data handling of any third-party service that operates independently of the bet3in platform. We encourage you to review the privacy policies of any third-party service you interact with, particularly if you access those services outside of the bet3in environment.

bet3in reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, and feedback from players. The "Last updated" date at the top of this document indicates when the most recent revision was made.

Where a change is material — meaning it significantly affects how your personal data is used or the rights available to you — bet3in will publish a notice on the platform and, where practicable, notify you directly via your registered email address at least 7 days before the change takes effect. Your continued use of the platform following the effective date of a revised Policy constitutes your acceptance of the changes.

We encourage you to review this page periodically to stay informed about how bet3in is protecting your information. The most current version of this Policy will always be available at https://bet3in.app/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by bet3in, please contact our support and data team using the details below. All contact details are provided as plain text and are not clickable links.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the platform
• Support Hours: 9 AM – 11 PM BST (UTC+6) for full team coverage; live chat available outside these hours

bet3in aims to acknowledge all privacy-related enquiries within 24 hours and to provide a full written response within 30 calendar days. For subject access requests, identity verification may be required before the request can be processed, to ensure your data is disclosed only to you.